Marketing Engineering / Solution

Customer Support / Inbound Communication

Website chat, social DMs, Messenger/WhatsApp where relevant, email inquiries, FAQ/support and chatbot-to-human routing. Outbound SDR/cold calling is excluded.

From CAD 575

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HUMAN
SUPPORT

WebsiteQuestion received

FAQ→Route→Human→Resolved

Page journeyOverview

How it moves

A live diagram shows the service logic moving and reacting.

Website chatQuestion received

FAQ→ROUTE→HUMAN→DONE

System scope

Only the working parts. What gets built, connected and measured.

BUILD

01Channel map02Response framework03FAQ / templates04Routing / handoff rules05Response monitoring

FLOW

1Map channels2Define response standards3Configure routing4Operate5Review patterns

CONNECT

Website chatSocial DMsEmailCRMChatbot

MEASURE

01Response time02Resolution / handoff03Inbound volume by channel04Qualified enquiries

Next step

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